COMING SOON!
COMING SOON!
UNDER NEW MANAGEMENT
UNDER NEW MANAGEMENT
GET READY FOR AQUA PARK FUN!
SAFETY INFORMATION
All Participants must be confident in deep, open water and capable of swimming competently un-aided.
Additionally:
- You must be aged 6 or over and at least 110cm tall to use the Aqua Park
- You must be able to Swim 50m unaided
- Anyone with any pre-existing back injuries, dislocated joints, or pregnant women should not use the Aqua Park
Supervision Requirements:
- Children aged 6-9 must be accompanied by a parent or guardian on the park
- Children aged 10-15 must have a parent or guardian supervising from the shore
- A ratio of one adult per three children under 10 applies
OPENING TIMES & PRICES
OPENING TIMES
| MON | 12PM - 7PM |
| TUE | 12PM - 7PM |
| WED | 12PM - 7PM |
| THU | 12PM - 7PM |
| FRI | 12PM - 7PM |
| SAT | 11AM - 7PM |
| SUN | 11AM - 7PM |
Please note, these are general opening times, and the session availabilities are only available by checking the Booking System.
PRICES
AQUA PARK
| ONLINE | ON ARRIVAL | |
|---|---|---|
| 50min SESSION | £20pp | £25pp |
| FAMILY TICKET (4 PEOPLE) | £70 | £87.50 |
| WETSUIT HIRE (optional) | £5 | £7.50 |
| GRIP SOCKS (optional) | £5 | £5 |
Prices Include Required Buoyancy Aid Use
FAQs
When is Splash Kingdom Windsor open?
Opening times, session times and activity availability will be shown on the official booking system or Splash Kingdom Windsor website.
Opening times may change due to weather, daylight, water quality, staffing, maintenance, private events, equipment, safety requirements or operational needs.
Are all activities available every day?
Not necessarily. Aqua Park sessions, Banana Boat Rides, Ringo Rides, packages and beginner wakeboarding sessions may operate at different times and may be subject to different availability, staffing, safety and weather requirements.
Please check the booking page before travelling.
Can sessions be changed, delayed or cancelled by Splash Kingdom Windsor?
Yes. We may close, suspend, delay, restrict, change, cancel or reschedule any activity, session, facility or part of the site where we reasonably consider it necessary.
Reasons may include safety, weather, lightning, wind, water temperature, water quality, algae, pollution, contamination, visibility, technical issues, equipment issues, staffing, capacity, private events, maintenance, emergency situations, legal requirements, insurance requirements or operational needs.
If we cancel an activity because we cannot provide it, we will offer a reasonable alternative, which may include moving you to another session, issuing a credit, issuing a replacement pass, offering an alternative activity, or providing a refund where appropriate.
How do I book a Splash Kingdom Windsor activity?
Bookings should be made through the official Splash Kingdom Windsor booking system or another official sales channel approved by us.
Please check the booking page for live availability before travelling. If a session is not showing as available, it may be fully booked, closed, restricted, or not yet released for sale.
Some Splash Kingdom Windsor packages may include more than one activity, such as Aqua Park access, Banana Boat Rides, Ringo Rides, or a beginner wakeboarding session operated by Plastic Playground Wake Park. Please check the package description carefully before booking.
Do I need to book in advance?
Advance booking is strongly recommended. Some activities, sessions and packages may need to be booked in advance and may not be available to purchase on arrival.
We may refuse entry or participation if you arrive without a valid booking, pass, membership, package or wristband.
Can I book by phone?
Please use the official booking system where possible. If you need help with a booking, please contact us using the contact details on the Splash Kingdom Windsor website.
Please note, bookings made over the phone are subject to an admin fee of £5.
Can I book for a group, party or private session?
Group bookings, private bookings and packages may be available subject to availability and operational requirements.
For group bookings, private bookings, or bookings of 25 or more participants, final numbers must normally be agreed at least 14 days before the booking date unless we agree otherwise in writing.
Group and private bookings must normally be paid in full at the time of booking.
Do participants need to complete a waiver?
Yes. Every participant must complete the required waiver before taking part.
If the participant is under 18, the waiver must be completed by a parent or legal guardian.
Where a package includes activities operated by more than one Liquid Leisure Limited trading brand, such as a Splash Kingdom Windsor activity and a Plastic Playground Wake Park beginner wakeboarding session, more than one waiver may be required.
If a required waiver is not completed, the participant will not be allowed to take part. No refund, rebooking or compensation will be payable if a session is missed because the waiver was not completed in time.
How early should I arrive?
Unless your booking confirmation, package instructions or pre-arrival information says otherwise, please arrive at least 45 minutes before your activity start time.
You are responsible for allowing enough time for travel, parking, check-in, changing, toilet use, safety briefings, equipment fitting, movement between activities and any other pre-activity requirements.
Packages involving more than one activity may require you to arrive earlier than 45 minutes before the first activity.
What happens if I am late?
If you arrive late, it will be at the discretion of the manager on duty whether you can be accommodated.
We are not obliged to extend a session, delay a session, provide a refund, provide a rebooking or provide compensation because of late arrival.
Late arrival may also mean that you miss the required safety briefing, in which case you may not be allowed to take part.
What happens if I miss my session?
If you miss your session because you arrive late, fail to attend, miss check-in, miss the safety briefing, fail to complete a waiver, fail to meet the activity requirements or fail to bring required equipment, no refund will be issued.
Can I leave before my session ends?
You may leave an activity early if you need to, but you must follow staff instructions and use authorised exit points.
For safety reasons, leaving an activity early does not automatically mean you can return to the same session. Any re-entry will be controlled by staff and may not be permitted.
No refund or partial refund will be given for unused session time if you choose to leave early.
Can I book more than one session?
You may be able to book more than one session, subject to availability, session rules and staff discretion.
Splash Kingdom Windsor activities are physically demanding. Staff may refuse continued participation if they consider that a participant is too tired, cold, unwell, unsafe, unsuitable or unable to continue.
Who can take part?
Participants must meet the age, supervision, swimming ability, fitness, medical, equipment and safety requirements for the activity booked.
All participants must be reasonably fit and healthy, able to swim competently and confidently in deep open water, and able to follow safety instructions.
Age, height, weight, ability, equipment and supervision restrictions may vary by activity and will be stated at the time of booking, in the activity rules, in the waiver, on signage, or during the safety briefing.
Do I need to be able to swim?
Yes. You must be able to swim 50m competently and confidently in deep open water.
Do not book or take part if you, or anyone in your group, cannot swim confidently in deep open water.
Only complete a waiver for yourself or another participant if you are satisfied that the participant can swim competently and confidently in deep open water and can safely take part in the activity booked.
Do I need to be confident in deep water?
Yes. Splash Kingdom Windsor activities take place in deep open water.
You may fall in, go underwater, need to swim, need to climb out of the water, become tired, or need assistance from staff.
Is the Aqua Park physically demanding?
Yes. The Aqua Park is physically active and can be tiring.
Participants may need to swim, climb, balance, crawl, slide, jump, recover from falls, pull themselves out of the water and cope with repeated immersion.
You should not take part if you are not physically fit enough to do so safely.
Do participants wear buoyancy aids?
Yes. Participants must wear a correctly fitted buoyancy aid or personal flotation device when required for the activity.
Safety equipment must be worn and used correctly and must not be removed during the activity unless instructed by staff or once the activity has ended.
Is there a minimum age?
Participants must meet the age requirements for the activity booked.
For the Aqua Park, children aged 6 to 9 must be accompanied by a parent, guardian or responsible adult on the Aqua Park unless we expressly state otherwise for a specific activity or operating arrangement.
Children aged 10 to 15 must have a parent, guardian or responsible adult supervising from the shore unless we expressly state otherwise for a specific activity or operating arrangement.
No person under the age of 16 will be admitted to the site unless accompanied by a parent, guardian or responsible adult aged 18 or over, unless we expressly state otherwise for a particular activity, event, booking or operating arrangement.
What is the adult-to-child ratio?
For the Aqua Park, a ratio of at least one adult to three children under the age of 10 applies unless we impose a stricter ratio for a specific activity, group, session, weather condition, safety reason or operating arrangement.
A supervising parent, guardian or responsible adult must remain present, attentive and able to assist or respond to staff instructions throughout the activity.
Can children take part without an adult on the Aqua Park?
For the Aqua Park:
- Children aged 6 to 9 must be accompanied by a parent, guardian or responsible adult on the Aqua Park.
- Children aged 10 to 15 must have a parent, guardian or responsible adult supervising from the shore.
- We may require a parent, guardian or responsible adult to take part with a child where we consider this necessary for safety, welfare, supervision or operational reasons.
Is there a minimum height?
Age, height, weight, ability, equipment and supervision restrictions may apply to specific activities.
Any height requirement for your chosen activity will be shown at the time of booking, in the activity rules, in the waiver, on signage, or during the safety briefing.
We may refuse participation if a participant does not meet the relevant restrictions or cannot safely use the required equipment.
Is there a weight limit?
Weight restrictions may apply to specific activities, equipment or sessions.
Any weight restriction for your chosen activity will be shown at the time of booking, in the activity rules, in the waiver, on signage, or during the safety briefing.
We may refuse participation if a participant does not meet the relevant restrictions or cannot safely use the required equipment.
Can I take part if I am pregnant?
No. Splash Kingdom Windsor activities are not suitable for anyone who is pregnant or may be pregnant.
The activities may involve sudden movement, impact, falls, deep water, cold water, inflatable obstacles, boat activity, cable activity, towable rides and rescue situations.
Can I take part with a medical condition or injury?
You must not take part unless you are physically and medically able to do so.
Activities are not suitable for anyone who suffers from, or may be affected by, a medical condition that could make participation unsafe. This may include heart conditions, respiratory conditions, seizures, fainting, blackouts, serious allergies, pre-existing injuries, joint instability, a tendency to dislocate joints, pregnancy, recent surgery or any other condition that may affect safe participation.
If you are unsure whether you or anyone in your group can safely take part, please obtain medical advice before booking or participating.
Can I take part if I have had seizures, fainting or blackouts?
You should not take part if you suffer from seizures, fainting, blackouts or any condition that may affect your ability to participate safely in deep open water.
If you are unsure, you should obtain medical advice before booking or participating.
Can I take part after alcohol, drugs or strong medication?
No. Participants must not take part while under the influence of alcohol, drugs or any substance that may affect safe participation.
We may refuse participation, remove a person from an activity, remove a person from the site, cancel a booking, cancel a membership, cancel a package, or ban a person from future entry where there is a safety, welfare, security, conduct or operational reason.
No refund will be issued where participation is refused in accordance with the Terms & Conditions.
What are the Aqua Park rules?
Participants must:
- Attend and follow the safety briefing.
- Wear the required safety equipment correctly.
- Enter and exit only at authorised points.
- Stay within the authorised Aqua Park area.
- Follow the route, direction of travel, queuing rules and obstacle rules.
- Follow all staff instructions, signage and activity rules.
- Signal for assistance if tired, cold, unwell, injured, disorientated or unable to continue safely.
- Leave the water immediately if instructed by staff.
Participants must not:
- Dive, somersault, backflip, wrestle, push, pull, trip, obstruct, deliberately collide with, or deliberately land on another participant.
- Swim underneath, climb underneath, hide beneath, interfere with, damage, move, detach or misuse any Aqua Park feature, rope, anchor, buoy, marker, safety equipment or rescue equipment.
- Jump onto an obstacle unless the landing area is clear.
Block slides, jumps, landing zones, entry points or exit points. - Leave the Aqua Park except through authorised exit points unless instructed by staff or in an emergency.
- Take part while under the influence of alcohol, drugs or any substance that may affect safe participation.
What are the Banana Boat Ride rules?
Banana Boat Rides are only permitted during authorised sessions and under the control of our staff, boat driver and safety personnel.
Participants must wear the required safety equipment, board and leave the Banana Boat only when instructed, hold the approved handles or holding points, and follow the briefing and staff instructions.
Participants must not stand up, change position, swap places, deliberately fall off, deliberately capsize the Banana Boat, push another participant, obstruct another participant, or interfere with the tow rope, boat, driver, safety equipment or other water users.
If a participant falls into the water, they must remain calm, follow the briefing instructions, keep clear of the boat and tow rope, and wait for staff instructions or rescue assistance.
What are the Ringo Ride rules?
Ringo Rides are only permitted during authorised sessions and under the control of our staff, cable operator and safety personnel.
Participants must wear the required safety equipment, board and leave the Ringo only when instructed, hold the approved handles or holding points, and follow the briefing and staff instructions.
Participants must not stand up, change position, swap places, deliberately fall off, deliberately capsize the Ringo, push another participant, obstruct another participant, or interfere with the cable, tow line, equipment, safety systems or other water users.
If a participant falls into the water, they must remain calm, follow the briefing instructions, keep clear of the tow line and Ringo route, and wait for staff instructions or rescue assistance.
What if my package includes a beginner wakeboarding session?
Some Splash Kingdom Windsor packages may include a beginner wakeboarding session or other activity operated by Plastic Playground Wake Park.
Where this applies, the Plastic Playground Wake Park activity is subject to the Plastic Playground Wake Park Terms & Conditions, activity rules, waiver, safety briefing, staff instructions and operating procedures.
Being allowed to take part in a Splash Kingdom Windsor activity does not automatically mean you are allowed to take part in a Plastic Playground Wake Park beginner session. Participants must meet all PPWP age, height, weight, swimming ability, medical, equipment and supervision requirements.
What should I wear?
Please arrive in suitable swimwear or clothing appropriate for water activities.
Participants must wear any safety equipment required by us for the activity, session, weather condition, water temperature or participant group. This may include a buoyancy aid, helmet, wetsuit, grip socks or other required equipment.
Clothing and equipment must not create a snagging, entrapment, hygiene, impact or safety risk.
Do I need to wear a wetsuit?
Wetsuits may be required or recommended depending on the activity, water temperature, weather conditions, participant group or operational requirements.
If a wetsuit is required for your session, this will be explained at the time of booking, in the activity rules, on signage, by staff, or during the safety briefing.
Can I bring my own wetsuit?
You may bring your own wetsuit unless the activity rules or staff instructions say otherwise.
Any personal equipment must be suitable, safe and approved by staff where required.
What footwear is allowed?
Footwear rules may vary by activity.
For safety reasons, staff may require or prohibit specific footwear, including grip socks, wetsuit socks, wet shoes or bare feet, depending on the activity, equipment, weather, water temperature and operating arrangement.
Please follow the activity rules and staff instructions on the day.
Can I wear jewellery?
Jewellery and other personal items may create a risk to you, other participants or the equipment.
Please remove jewellery, watches, fitness trackers and other loose or hard personal items before taking part unless staff expressly permit them.
Personal property is brought onto the site at the owner’s risk.
Can I wear glasses?
Unfortunately you CANNOT wear any glasses on the Aqua Park, due to a new rule from the HSE introduced in 2024. However, you can wear prescription goggles should you wish to.
Can I wear swimming goggles?
Swimming goggles or prescription goggles may be permitted for some activities, subject to staff instructions and safety requirements.
They are worn at your own risk.
Can I use a GoPro or waterproof camera?
Personal photography and video for private, non-commercial use may be allowed, but cameras must not create a safety risk or interfere with the activity.
Staff may refuse or restrict cameras on the activity if they consider them unsafe or unsuitable.
Commercial photography, filming, livestreaming, drone use, media production or promotional use is not permitted without prior written permission.
What should I bring?
We recommend bringing:
- Swimwear.
- Towel.
- Robe or changing robe.
- Change of clothes.
- Suitable footwear for walking around the site.
- Warm clothing for after your session.
- Sun cream.
- Water bottle.
- Any medication you may need on site.
- Any booking confirmation or information requested before arrival.
Please do not bring unnecessary valuables. Personal belongings are brought onto the site at the owner’s risk.
Are changing facilities available?
Changing arrangements may vary depending on the activity, season and site operation.
Please arrive ready for your session where possible and check the latest visitor information before travelling.
Are showers available?
Please check the latest visitor information before travelling, as shower facilities may vary by site operation and season.
We recommend planning your visit as you would for an outdoor water activity.
Are toilets available?
Toilet facilities are available on site. Please allow enough time before your session to use facilities before check-in and the safety briefing.
Are lockers available?
Storage arrangements may vary. Please check the latest visitor information before travelling.
We recommend that customers do not bring unnecessary valuables to the site. Personal items and belongings are brought onto the site at the owner’s risk.
Can I bring my own food and drink?
Unless we state otherwise, food and drink consumed at the site must be purchased on site.
We may ask you to remove from the site any food or drink not purchased on site.
We may make exceptions for baby food, medical requirements, allergy requirements or other reasonable circumstances at our discretion.
Glass containers are not permitted on site unless expressly authorised by us.
Can I bring alcohol?
Alcohol must not be brought onto the site without our express permission.
Alcohol may only be consumed in authorised areas and in accordance with our rules and licensing requirements.
Participants must not consume alcohol before taking part in an activity and must not take part while under the influence of alcohol.
Are spectators allowed?
Visitors and spectators may attend the site, subject to site rules, capacity, safety, welfare, safeguarding, operational and security requirements.
Spectators must follow staff instructions, remain in authorised areas and supervise children in their care.
Can spectators take photos or videos?
Unless expressly prohibited, customers and visitors may take photographs and video recordings at the site for private, non-commercial use.
Photography and filming are not permitted in changing areas, toilets, first aid areas, staff areas, restricted areas, or any other area where photography or filming is prohibited.
Customers and visitors must not intentionally photograph or film another person in a way that infringes that person’s privacy, dignity or safety.
Commercial photography, filming, livestreaming, drone use, media production or promotional use is not permitted without our prior written permission.
Will Splash Kingdom Windsor take photos or videos?
From time to time, we or authorised parties may take photographs and video recordings at the site for safety, training, operational, promotional, advertising, social media, publicity or archive purposes.
Where photography or filming is taking place for promotional or public use, we will take reasonable steps to make customers aware, such as signage, booking information, announcements or staff communication.
If you do not wish to be included in promotional photography or filming, please notify a member of staff before taking part or as soon as reasonably possible.
Are dogs allowed?
Pets and animals are not permitted on site unless expressly authorised by us.
Assistance dogs, including guide dogs and hearing dogs, are permitted where appropriate and subject to any reasonable safety restrictions around operational activity areas.
Animals must not be left unattended in vehicles.
Is parking available?
Parking is only permitted in designated areas.
The grounds may be uneven, so please take care when driving, parking and walking through parking areas.
Vehicles and their contents are left at the owner’s risk.
No vehicle may remain on site outside normal operating hours without our prior express permission.
Is the site accessible?
We aim to comply with all applicable laws relating to customers with disabilities and additional needs.
Due to the environmental and operational features of the site, some areas may have restricted access, uneven ground, water edges, gravel, grass, slopes, steps, pontoons, docks or other natural or operational features.
If you or any participant has a disability, medical condition, access need, support need or other requirement that may affect attendance or participation, please contact us before arrival so that we can advise on reasonable adjustments where possible.
We will consider reasonable adjustments, but we cannot guarantee that every activity or area of the site will be suitable or accessible for every person.
Does Splash Kingdom Windsor operate in the rain?
Activities may continue in many weather conditions, including rain, where we consider it safe to operate.
Rain alone does not automatically mean that a session will be cancelled or refunded.
What happens during thunder and lightning?
Activities may be stopped, delayed, restricted or cancelled in circumstances of lightning or any condition deemed unsafe by management.
If lightning or unsafe weather affects your session, please follow staff instructions immediately. You may be required to leave the water and move to a safer area.
What happens in high winds?
Activities may be stopped, delayed, restricted or cancelled in high winds or where wind conditions make the activity unsafe or impractical.
We may alter, restrict or close activities, routes, equipment, entry points, exit points or activity areas where reasonably required.
What happens if water quality is unsuitable?
Activities may be stopped, delayed, restricted or cancelled due to water quality, algae, pollution, contamination, poor visibility, unsafe water temperature or other water-related safety concerns.
If we cancel an activity because we cannot provide it, we will offer a reasonable alternative, which may include moving you to another session, issuing a credit, issuing a replacement pass, offering an alternative activity, or providing a refund where appropriate.
Is the water deep?
Yes. Splash Kingdom Windsor activities take place in deep open water.
You must be able to swim competently and confidently in deep open water before booking or taking part.
Are there fish or wildlife in the lake?
Splash Kingdom Windsor operates in an outdoor lake environment, so wildlife may be present.
Please respect wildlife, the environment, staff instructions and any restricted areas.
Can I change my booking?
Unless stated otherwise at the time of booking, you may request one amendment to the booking date or time up to 48 hours before the activity start time, subject to availability and an admin fee of £5.
Changes are not guaranteed.
If we agree to amend a booking, the amended booking will remain subject to the Terms & Conditions.
Can I cancel my booking?
To request a change or cancellation, please contact us using the contact details provided on the website or in your booking confirmation.
No refund will be given if you cancel less than 48 hours before the activity start time.
No refund will be issued for failing to attend, arriving late, missing check-in, missing a safety briefing, failing to complete a waiver, failing to meet the activity requirements, failing to bring required equipment, being refused admission in accordance with the Terms & Conditions, or being removed from the site or activity in accordance with the Terms & Conditions.
What happens if Splash Kingdom Windsor cancels my activity?
If we cancel an activity because we cannot provide it, we will offer a reasonable alternative, which may include moving you to another session, issuing a credit, issuing a replacement pass, offering an alternative activity, or providing a refund where appropriate.
If a package contains more than one activity and only one activity is cancelled by us, we may offer a reasonable alternative for the cancelled part of the package rather than cancelling the whole package.
What happens if an activity is stopped after it has started?
Where an activity is stopped, delayed, restricted or abandoned after it has started for safety, weather, water quality, operational or emergency reasons, any refund, credit, replacement session or other arrangement will be considered by management according to the circumstances.
Are prices shown online?
The price of the activity will be the price shown on our website, booking system, price list or other official sales channel at the time you make the booking.
Prices are shown in pounds sterling unless stated otherwise and include VAT where applicable.
Do you offer group discounts or concessions?
Any available group discounts, concessions, offers or promotions will be shown on the official booking system, website, price list or promotional material.
Offers, promotions and discounts may be subject to separate terms and availability.
Are gift vouchers available?
Digital gift vouchers may be available through our website or on site where offered.
Digital gift vouchers are normally valid for 12 months from the date of issue unless stated otherwise at the time of purchase.
Gift vouchers cannot be exchanged for cash and may only be redeemed against eligible Splash Kingdom Windsor products, services, activities or packages.
What behaviour is expected on site?
All customers, visitors and participants must act responsibly, safely and courteously at all times.
You must respect staff, other customers, visitors, participants, neighbours, wildlife, property, equipment and the environment.
All activities, equipment and facilities must only be used in accordance with staff instructions, activity rules, signage and safety briefings.
Can Splash Kingdom Windsor refuse admission or remove someone?
Yes. Acting reasonably, we may refuse admission, refuse participation, remove a person from an activity, remove a person from the site, cancel a booking, cancel a membership, cancel a package, or ban a person from future entry if that person’s presence, conduct, condition or behaviour may affect the safety, welfare, security or enjoyment of staff, customers, visitors, participants or any other person.
This includes, but is not limited to, unsafe behaviour, abusive behaviour, refusing to follow staff instructions, entering restricted areas, taking part without a valid booking, misuse of equipment, unauthorised swimming, alcohol or drug-related concerns, or breach of the Terms & Conditions.
What happens if someone breaks the rules?
Any person who does not comply with the Terms & Conditions, activity rules, safety briefing, signage or staff instructions may be refused admission, removed from the site, removed from an activity, or banned from future entry without refund.
If one member of a group breaches the Terms & Conditions, we may refuse admission to, remove or cancel the booking of other members of the group where we reasonably consider this necessary for safety, welfare, security or operational reasons.
What happens if someone is injured or needs help?
If you become tired, cold, unwell, disorientated, injured or unable to continue safely, signal for assistance and follow staff instructions.
Participants must leave the water immediately if instructed to do so by staff.
If there is a problem with your activity, please notify a member of staff as soon as reasonably possible during your visit so that we have an opportunity to review and, where appropriate, resolve the issue.